Global igaming tech company SOFTSWISS reported that its anti-fraud team within its Managed Services helped clients secure around €6m in H1 2024.
The results highlight a one-third reduction in the amount at risk compared to last year’s figures, whilst 2022 figures “almost doubled, showing impressive growth at 88%”.
By using advanced tools and methodologies to effectively mitigate fraud attempts, including bypassing restrictions and breaching terms, SOFTSWISS’ Anti-Fraud enables operators to create more secure operating environments.
In the first half of the year, the anti-fraud team handled around 54,000 tasks, including operator and verification requests, fraud and responsible gambling notifications. The amount of these requests was 8.5% lower than in H1 2023.
Ilya Nesterov, Anti-Fraud Team Lead, shared: “The most common types of fraud our team deals with are bonus abuse, identity theft and documents forgery, which account for almost 90% of all fraud cases.
“We are pleased to see the number of operators’ requests and fraud notifications slightly decreased this year. This trend also testifies to a more responsible attitude on the part of players.”
Simultaneously, the number of player complaints submitted to regulators or at industry forums increased by 12.4% year-on-year, reaching 118 for the first six months of 2024. Due to SOFTSWISS analysing these cases, operators were able to resolve issues, saving their reputation and nearly €250,000.
The anti-fraud team recently implemented the Risk Scoring Tool, capable of identifying potential issues in real-time to take proactive measures and provide a safer gaming experience.